Kiesling Associates LLP will retain course and course participant records for five years. These records will include the following: course outline; list of course participants; dates and locations of presentations; names of instructors/discussion leaders; copies of participant course evaluations; and amount of recommended CPE credit.

Kiesling will refund your fees if you have registered for a Course(s) and found it (them) unsatisfactory, provided that you have not taken the Final Test and your refund request is submitted, within 30 days of registering for the course, by electronic mail addressed to bstrope@kiesling.com or in writing to: Kiesling Associates LLP, 7780 Office Plaza Dr. S, Suite 184, West Des Moines, IA 50266. It is assumed that after 30 days, you are satisfied with the materials and service.

 

For a full refund, cancellation must be received within 48 hours of the scheduled training session.  Cancellations can be made via email, letter, fax or phone call to Becky Strope at:

 

Ph: 515-223-0159

Fx: 515-223-5429

Attn: Becky Strope

7780 Office Plaza Dr. S, Suite 184

West Des Moines, IA 50266

Complaint Resolution Policy

Kiesling Associates LLP is committed to our clients' satisfaction and will make every effort to resolve complaints as quickly as possible. For more information regarding administrative policies such as complaint and refund, please contact us by electronic mail addressed to bstrope@kiesling.com or in writing to: Kiesling Associates LLP, 7780 Office Plaza Dr. S, Suite 184, West Des Moines, IA 50266.

 

Courses offered through Kiesling Associates LLP will be current on all applicable state and federal regulations related to the content of the course offering.  All course contents and materials will be reviewed by a secondary subject matter expertise prior to initial offering and subsequent to any alterations or changes.  If no alterations occur, an annual review by a subject matter expert not responsible for instruction, will take place.